WELCOME TO DOCTOR NORTHBRIDGE

We operate as a private billing practice; meaning payment is required on the day of your consultation. This entails that there will be an out-of-pocket cost due to the variance between Medicare rebates or private insurance coverage, if applicable. Please refer to our fee chart for specific details.

It’s important to note that each doctor reserves the right to determine their patient billing preferences and may adjust the practice policy accordingly at their discretion.

We highly recommend booking appointments in advance to secure your preferred date and time for consultations, however, walk-ins are welcome during our regular opening hours at Doctor Northbridge. We strive to accommodate as many patients as possible on the same day. Additionally, for after-hours care, we have a deputized doctor service provided by our partner, WADMS.

We encourage patients to schedule appointments with their preferred doctor whenever possible. However, if we’re unable to accommodate your request, our reception staff may suggest an alternative doctor or appointment time.

Doctor Northbridge operates seven days a week with extended after-hours availability. If non-urgent care is needed outside of our regular hours, please contact our deputizing partner, WADMS, at (08) 9321 9133. WADMS is able to offer after-hours home visits for your convenience.

For phone consultations, prepayment is required, and our receptionists will assist you with this over the phone. If your phone appointment runs behind schedule, we aim to notify you via SMS. However, please note that missing our call does not result in automatic appointment cancellation. Feel free to return our call, and our doctors will be promptly informed and endeavour to reach you as soon as possible.

To cancel your appointment, kindly inform us by calling (08) 6186 2456, or you may do so through your booking platform. Please note that for last-minute cancellations/reschedule, occurring less than three hours before the scheduled appointment, a fee of $50 may be charged.

At our practice, we place great importance on attendance. When patients fail to show up for appointments, it not only deprives others of the opportunity for care but also exacerbates the strain on our healthcare system, which is already grappling with a national shortage of GPs. We kindly request your cooperation in cancelling appointments promptly if your circumstances change. Non-attendance will result in a $50 fee and may ultimately lead to discontinuation of care at our practice. Your assistance in ensuring access to care for all is greatly appreciated.

Our practice is dedicated to providing language-sensitive care, with Mandarin, Cantonese, and Japanese-speaking staff available on rotation to cater to diverse linguistic preferences. Additionally, our doctors are registered with the Translating and Interpreting Service (TIS National), ensuring effective communication and understanding for all patients.

For non-urgent enquiries, we recommend reaching out during consultation hours. While we may take messages in certain situations, please understand that consultations will not be interrupted to respect the care being provided to other patients. If your situation is urgent, please dial 000.

Our system checks for results every hour and promptly assigns them to our doctors upon receipt.

All results returned: System will auto send a message once all results are checked by your doctor. We send majority of our non-urgent results securely by email which has been verified by patients and on our patient record. When results are checked by our doctor you will receive and SMS message Our system will send one SMS of the highest priority, for the batch of results.

No- Action: You do not require further appointments unless advised by your doctor or if you wish to. This will be a separate appointment at practice or by phone.

Non urgent discussion required: You will require an appointment with your doctor to discuss your results.

Urgent results: For all urgent results SMS will be sent out to request patient to make an appointment with doctor to discuss. Our practice nurse or doctor will give you an call if follow up appointment is not made after the SMS. If unable to reach patients by phone we will send SMS for a call back request as well as an email. If electronic means fail or if patients do not have SMS/Phone option we will send  letter to your address recorded in our system.

Referrals are provided during appointments and require a consultation with the doctor. This includes both repeat referrals and prescriptions. Referrals do not need to be addressed to a specific specialist or health professional by name, as long as it is addressed to the specific specialty field.

What is a referral? | healthdirect

Your feedback is invaluable for the growth of our practice, and we sincerely appreciate the time you take to provide it. You can share your feedback with us in writing via email at feedback@drnorthbridge.com.au or by sending a letter to our address at 68 & 70 Aberdeen Street, Northbridge, WA 6003. If you prefer to remain anonymous, you can call our practice at (08) 6186 2456 or send an anonymous letter.

If you would like management to follow up with you, please indicate your preference when submitting your feedback, and we will aim to contact you within 14 days. For more information, please refer to our privacy & policies.